bgd's Privacy Policy

bgd is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") explains how personal information you provide while using the bgd website (https://bgd-bet.cam) and mobile application is handled.

This policy is an integral part of bgd's Terms and Conditions. By registering on the platform or using any of its services, you are considered to have accepted the terms of this policy. This policy applies to:

• Registered members of the website
• Active users of the application
• Anyone seeking support via the contact form or live chat
• Visitors browsing the website (under the cookie policy)

If you do not agree with any term of this policy, please refrain from using bgd's services and do not register.

bgd collects user information in several ways. The data collected falls into two main categories: what you provide directly, and what is automatically collected from your usage patterns.

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Payment details — such as bKash, Nagad, Rocket, or Upay account numbers and bank account information
• Messages and queries sent via live chat or email

2.2 Automatically Collected Information

Information automatically collected from your device and browsing activity:

• IP address and device identifier (Device ID)
• Browser type, operating system, and language settings
• Login time, pages visited, and session duration
• Betting history, game logs, and financial transaction records
• Information collected through cookies and similar tracking technologies

bgd uses collected information only for specific and legitimate purposes. No information is used for unnecessary purposes. The main areas of use are:

• Account Management: Handling registration, verification, login, and account security.
• Transaction Processing: Completing deposit and withdrawal requests and awarding bonuses.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Fraud Prevention: Detecting unusual transactions and protecting account security.
• Service Improvement: Reviewing and improving platform performance.
• Marketing Communications: Sending promotional messages based on your consent.
• Age Verification: Ensuring compliance with the 21+ age requirement.

bgd is committed to ensuring responsible gaming. Our Responsible Gaming Guidelines explain in detail how user information is used to support a safe gaming experience.

The bgd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the platform recognise you on your next visit.

4.1 Types of Cookies Used

• Essential Cookies: Required to keep login sessions active and manage security tokens (OTP verification).
• Functional Cookies: Used to remember your language preference, game settings, and layout preferences.
• Analytics Cookies: Used to understand which parts of the site are used most — these do not contain personally identifiable information.

4.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent login and payment features from working correctly.

bgd applies industry-standard technical and organisational measures to protect your information. All data stored on our servers is protected by SSL encryption.

5.1 Security Measures

• Data transmission secured through SSL/TLS encryption
• Sensitive information stored in encrypted form in the database
• Two-Factor Authentication available
• Restricted staff access — only authorised personnel can access data
• Regular security audits and vulnerability testing

5.2 Data Retention Period

Information for active accounts is retained for as long as the account remains active. Even after an account is closed, financial transaction records and identity verification information are retained for a set period to meet applicable legal obligations. Once that period ends, the information is permanently deleted or irreversibly anonymised.

bgd does not sell your personal information or share it with third parties for advertising purposes. However, limited data sharing may be necessary in certain situations:

6.1 Payment Service Providers

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. This sharing is limited solely to processing those transactions.

6.2 Technology Partners

Game software providers (such as Pragmatic Play, PG Soft, JILI, and Evolution) and technology service companies may access the minimum information required to deliver their services. They operate under contractual agreements that meet bgd's privacy standards.

6.3 Legal Obligations

Information may be provided to authorities under a court order, investigation, or applicable legal requirement. In such cases, bgd will only provide information that is legally required.

bgd is firmly committed to giving users full control over their personal information. You have the following rights:

• Right of Access: You may request a copy of the information bgd holds about you.
• Right to Rectification: You may correct inaccurate or outdated information in your account profile.
• Right to Erasure: Subject to certain conditions, you may request that your information be deleted.
• Right to Object to Processing: You may opt out of marketing communications at any time.
• Right to Data Portability: You may request a structured, machine-readable copy of your information.

To exercise these rights, contact bgd's support team via live chat or email. Once a request is received, the necessary steps will be taken as quickly as possible.

If you wish to permanently close your bgd account, you may submit a closure request via 24/7 live chat or email. Before the account is closed, the following will be confirmed:

• No pending bets or withdrawals on the account
• Any remaining balance has been withdrawn
• Identity verification has been completed

After the account is closed, transaction history and identity information will be retained for a set period to comply with legal obligations, after which they will be permanently deleted. During this period, your information will not be used for any new purpose.

bgd strictly enforces a 21+ age policy. Persons under the age of 21 are strictly prohibited from registering on the platform or using any of its services.

Age verification is mandatory at registration. If a user is found to be under 21, bgd reserves the right to immediately close that account and securely destroy the associated information.

If you are aware that a minor is using bgd, please notify our support team immediately.

bgd may update this privacy policy when necessary. If significant changes are made, bgd will notify users in the following ways:

• By publishing a notice on the website
• By sending a direct notification to your registered email
• By updating the "Last Updated" date at the top of this page

If you continue using the platform after updated policies are published, you will be considered to have accepted the new policies. If you do not agree with the new policies, you may request to close your account.

To learn more about bgd, read our About Us page, which has detailed information about the platform's goals and values.

For any questions, complaints, or information requests regarding the privacy policy, contact bgd's support team:

• Live Chat: Get direct support through the website's live chat option — 24 hours a day, 7 days a week, in Bengali and English.
• Email: [email protected]

Requests will be processed after your identity is verified. Answers to common questions and frequently asked topics can be found on our FAQ page.