bgd's commitment to responsible gaming
bgd believes that entertainment is only genuinely enjoyable when it is approached with awareness. Before playing on our platform, set your own limits, recognise the signs of risk, and seek support if you need it.
All bgd services are strictly prohibited for anyone under 21
You must be 21 or older to open an account at bgd and to take part in any casino or betting activity. We follow a strict identity verification process to protect minors. If there are minors in your household, please use parental-control software on your device.
What responsible gaming is and why it matters
Staying in control of your play is what responsible gaming means.
Casino and sports betting are primarily a form of entertainment. In some cases, however, they can become a habit, particularly when someone is under financial pressure or going through emotional difficulty. bgd believes that the success of the platform lies not just in the number of players, but in the wellbeing of every player.
That is why we have built personal limit-setting tools into every account. You can set your own weekly deposit limit, single-session time limit and maximum bet size. Compliance with bgd's terms and conditions is mandatory for all players, and responsible gaming is clearly addressed within them.
Remember: placing larger bets to try to recover money you have lost is never a solution. Every bet outcome is entirely independent – previous wins or losses have no effect on the next round.
Request a limit quickly
Fill in the form below to let bgd's support team know – they will help add the limit to your account.
After you send this request, bgd's support team will follow up via live chat or email.
The self-control tools available to you
bgd gives you full control over your own play.
Weekly deposit limit
Set the maximum amount you can deposit in a single week. Contact the support team to change the limit.
Session time limit
Decide in advance how long you will play in one sitting. When the time is up, you will be logged out automatically.
Maximum single bet limit
Set a cap on the maximum amount you wager on a single round or event, so that an impulsive moment does not lead to excessive losses.
Cool-off period
You can temporarily pause account activity for a few days or weeks – even if you remain logged in, placing bets will be blocked.
Self-exclusion
If you want to close your account for an extended period or permanently, request self-exclusion. You will not be able to open a new account during this time.
Get direct help
To activate any of the tools above, message bgd's 24/7 live chat or send an email to the support address – assistance is available in Bengali.
Recognise the warning signs of a problem
If you notice any of the signs below in yourself or someone close to you, you should seek help straight away. bgd's FAQ section has more detailed questions and answers on this topic.
- Borrowing money or dipping into savings to keep betting after the budget runs out.
- Repeatedly placing bigger bets in an attempt to recover money that has been lost.
- Hiding gambling activity from family or friends, or lying about it.
- Wanting to stop playing but being unable to do so.
- Prioritising gambling over work, studies or family responsibilities.
- Seeing gambling as the only way to relieve stress or depression.
- Cutting back on sleep or staying up night after night to gamble.
- Being unable to cover the family's basic expenses due to financial problems caused by gambling.
Where to find help
You do not have to face a problem alone. Beyond bgd's own support, family and professional counsellors are there for you. Your personal information is kept fully secure in accordance with bgd's privacy policy.
bgd live chat
Support in Bengali and English, 24 hours a day, 7 days a week. Log in to your account and click the chat icon to get started. You can also request self-exclusion or limit changes here.
Email support
If you want to explain your situation in detail, write to: [email protected] – the team will reply in Bengali. All responsible gaming requests are handled with full confidentiality.
Family and loved ones
Let your family know. Support from those close to you is one of the most effective paths to recovery. Family members can also contact bgd as a third party to request account limits on your behalf.
Professional advice
Reach out to a mental health specialist or addiction counsellor. Treatment for gambling addiction is available through both public and private services in Bangladesh.
Practical tips for safer play
Set a budget before you start. Decide the maximum amount you are willing to spend in a session before you begin. Stop as soon as you reach that limit – avoid the temptation to play just a little longer.
Track your time. It is easy to lose track of the hours, so set a timer before you start playing. bgd's session time limit tool can help with this.
Do not play when drunk or tired. A clear head is needed for sound judgement. Placing bets when you are tired or emotionally overwhelmed often leads to significant losses.
Do not treat winning as guaranteed. The outcome of every game or bet depends on chance. No strategy, pattern or system can guarantee a win.
Entertainment is the goal. Playing at bgd is for enjoyment – not as a reliable source of income. Never look to betting as a solution to financial problems.
Take regular breaks. Take at least a few minutes' break every hour. Get up, walk around, spend some time with family – it helps keep a clear head.
Questions about responsible gaming
Find answers to common questions below.